Returns, Refunds, Warranty, and Defects
Fairchild Toolworks — Return & Refund Policy
At Fairchild Toolworks, we stand behind the craftsmanship and quality of everything we make. If something isn’t right, we’ll make it right. Below is our straightforward policy for returns, refunds, and warranties across our product categories.
Apparel & Artwork
Guaranteed to arrive undamaged.
If your apparel or artwork arrives with any damage or defect, contact we within 7 days but preferably as soon as possible. Please inspect items upon receipt. I really would prefer that you have a first quality item:
Email photos of the issue to f.cabot@gmail.com
You may choose a full refund or a replacement, whichever you prefer.
7-Days to Return Non-Defective Apparel:
Email f.cabot@gmail.com explaining that you’d like to return your item. We’ll respond telling you where to send your return.
Email us the tracking info. You have to get it in the mail within 7 days of you having received it.
You may choose a full refund or a replacement, whichever you prefer.
60-Day Construction Guarantee for Apparel:
If any clothing item seemed initially fine but fails due to workmanship within 60 days of delivery, we’ll refund or replace it—your choice. Beyond that, these are mass produced Gildan t-shirts and hoodies. You’ve had a t-shirt before. Sometimes they last almost forever. Sometimes they don’t.
Email photos of the issue to f.cabot@gmail.com
You may choose a full refund or a replacement, whichever you prefer.
Tattoo Furniture & Tattoo Machines
All tattoo furniture and tattoo machines manufactured by Fairchild Toolworks are covered by a Lifetime Warranty.
If an issue arises at any point:
Contact us by email, or phone.
We’ll work with you directly to find a satisfactory resolution, whether that means repair, replacement, or another mutually agreeable solution.
We build these tools for working tattooers, and they should last a lifetime.
Custom Manufactured Parts
Custom-manufactured parts are guaranteed to meet the agreed-upon specifications.
Inspection Requirement
Customers must inspect custom parts immediately upon receipt to confirm they meet the specifications that were approved prior to production.
If Issues Arise Later
If a problem comes up after acceptance, contact us as soon as possible. We will work with you to reach a mutually satisfactory resolution. While custom components cannot be returned in the traditional retail sense, they are still backed by our commitment to accuracy and customer satisfaction.
How to Contact Us
Email: f.cabot@gmail.com
Phone: 931-313-9555